Privacy policy

Effective Date: May 21, 2026

This Privacy Policy describes how [ancool.in] (the "Site", "we", "us", or "our team") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from the Site. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you. This includes:

Personal Identity & Contact Data: When you make a purchase or attempt to make a purchase through the Site, we collect your name, shipping address, billing address, phone number, and email address.

Payment & Transaction Data: We collect details necessary to process your payments, including your preferred payment method (Online Payment or Cash on Delivery). Note: We do not directly store your credit/debit card numbers; all payments are processed securely through certified third-party payment gateways.

Device & Log Information: When you access the Site, we automatically collect certain information about your device, including your IP address, time zone, browser type, operating system, and data about how you interact with the Site (pages viewed, links clicked).

2. How We Use Your Information

We use the information we collect for the following operational and marketing purposes:

Order Fulfillment: To process and ship your orders, manage Cash on Delivery (COD) verifications, arrange for delivery through our courier partners, and provide you with order confirmations and tracking updates.

Customer Communication: To respond to your customer service requests, answer product installation queries, and send transaction alerts via WhatsApp, SMS, or Email.

Fraud Prevention: To screen our orders for potential risk or fraud, protecting both our business and your security.

Marketing Optimization: To provide you with targeted advertisements or marketing communications (such as Facebook or Instagram ad campaigns) that we believe may be of interest to you.

3. Cookies

Cookies are small text files downloaded to your device when you visit our Site. We use cookies to optimize your browsing experience and analyze our website traffic.

Functional Cookies: These are necessary for the website to load properly and remember your cart items or account login details.

Analytical & Tracking Cookies: We use tools like Google Analytics and Meta Pixel to understand how visitors move around the website, allowing us to improve performance and site design.

Managing Cookies: You can choose to disable or block cookies through your browser settings. However, please note that removing or blocking cookies may negatively impact your user experience and parts of our website may no longer be fully accessible.

4. Third-Party Services

We share your personal information with trusted third parties to help us run our online business smoothly:

E-commerce Platform: We use Shopify to power our online store.

Logistics & Delivery: We share your name, phone number, and delivery address with our shipping fulfillment partners (e.g., Shiprocket, NimbusPost, and local courier networks) to ensure your package reaches your doorstep.

Payment Processors: We share transaction data with secure Indian payment gateways to safely capture prepaid orders.

Compliance with Law: We may disclose your personal information to comply with applicable laws and regulations, respond to a subpoena, or protect our legal rights in accordance with the Information Technology Act, 2000, and other applicable Indian laws.

5. Data Security

The security of your personal data is highly important to us. We implement commercially reasonable administrative, technical, and physical security measures to shield your data against unauthorized access, loss, alteration, or disclosure.

Our website uses Secure Sockets Layer (SSL) encryption technology to transmit sensitive data safely. While we strive to protect your data, please remember that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Customer Rights

Depending on your location, you have certain rights regarding the personal information we hold about you:

Right to Access & Correction: You have the right to request a copy of the personal data we hold about you or request that we update, correct, or complete any inaccurate information.

Right to Erasure: You can request that we delete or remove your personal information from our active databases once your order has been successfully fulfilled and closed.

Opt-Out of Marketing: You can opt out of receiving promotional emails or WhatsApp updates at any time by clicking the "Unsubscribe" link or replying with "STOP".

7. Contact Information & Grievance Officer

In accordance with the Information Technology Act, 2000 and Consumer Protection (E-Commerce) Rules, 2020, if you have any questions about this Privacy Policy, wish to exercise your rights, or have any grievances regarding your data, please contact our Grievance Officer directly:

Brand Name: [ancool]

Legal Entity / Proprietor Name: Anand Nilesh Dodmani

Email Support: [ancoolsupport@gmail.com]

Mailing/Registered Address: [sapatagiri building, flat no.4,, santosh nagar, katraj, Pune City, Pune, Maharashtra - 411046]